Im going to start this post on a downer and Im sorry but I thought you guys and girls should get an update about the broken eye shadows that I got in last months Birchbox, if you read my post for last month then you would know that I really liked the box and everything in the box would be something I would be really happy to try. Before I made that post I had sent an e-mail to Birchbox letting them know that my eye shadows arrived broken and this is what they e-mailed me back with "I'm so sorry to hear about your damaged sample. Today I have ordered a replacement for you this will process over the next 48 hours and then be shipped to be received in 3-5 working days from there. We appreciate your patience as your replacement item makes its way to you. Our apologies again for the trouble and any disappointment caused here." So thats fine I was happy with that, they are sending a new one out or are they? The reply I got from Birchbox was on Tuesday 14th February and then I got my March Birchbox on Tuesday 14th March but still no replacement eye shadows so this was a month I waited patiently when I should of got them in about a week. I sent Birchbox another e-mail letting them know I had not yet received the new eye shadows and that Im not happy and that I think the customer service was really bad. This is what I got back from Birchbox "I'm so sorry to hear that you still have not received your damaged sample replacement. Today I have ordered a replacement for you this will process over the next 48 hours and then be shipped to be received in 3-5 working days from there. We appreciate your patience as your replacement item makes its way to you. Our apologies again for the trouble and any disappointment caused here." Sounds very much like the first reply dont you think? Birchbox in meant to be the UKs biggest monthly beauty box so you would think they would have good customer service but I would not say this was good customer service. I will keep you all update about what happens with this.
Now after that little update lets talk about this months Birchbox. So Birchbox this month have gone back to the start to celebrate the original Bircbox with the original design and the original size, this box also has the hand Birchbox bag again.
In the box I have 6 products but I only have 5 on the info sheet so not sure why I have 6 but thanks. Out of the 6 products 1 was full size and 2 are Birchbox exclusives.
Benefit - They're Real! Double the Lip in Pink Thrills (£16.50): This is meant to be a lipstick and lip liner all in one, Im not that wowed by it and I dont know if I will try it. When Benefit started selling these I did think about getting one to try but I did not because I dont need a lipstick and lip liner all in one. Im happy just using lipstick that 1 colour not 2.
Balance Me - Instant Lift Primer (£22): This looks like it would be a really nice primer to try as it has hyaluronic acid in it and since I have dry skin I love hyaluronic acid but its empty, Im not joking, I have been sent an empty product. Like really what the hell is going on with Birchbox right now bad customer service, broken products and now empty products.
Laqa & Co - Eyelighter on Co-Pilot (£??.??): Birchbox calls this an innovative product but to me it looks like a mini highlighter, it also says on its website it costs £9.50 but on the info sheet its says £10.50 so Im guessing £9.50 then? This is the full size product and its 1 of the Birchbox exlusives. Its got a cream texture but I think it will be hard to blend it, its a very light highlighter which I think it would be good for a natural looks if you can get it to blend.
Amika - The Shield Style Extending Spray (£20): This is meant to help protect your hair from UV rays, heat, pollution and frizz. Your meant to spray on to damp or dry hair before heat styling. I have curly hair so I dont really heat style my hair that much, I will give this a try but I cant see myself buying a full size.
Marcelle - Gentle Make-up Remover (£14.50): This is the other product that is a Birchbox Exclusive and this is the product Im most happy about getting. This is also a sample size and I think its a really nice size for being a sample. Best product in this whole box but I still need to try it.
Korres - Santorini Vine Shower Gel (£8): This is the product thats not on the info sheet so I dont know if I was meant to get it because of the broken eye shadows last month or if it was a mistake, I have no idea. I love the smell of this, its so nice and Im looking forward to trying it. I think I might have got this before in another box but I cant remember trying it but I can be a wee bit scared to try new shower gels when I have a eczema flare up so that might be why I did not try it before.
I think the best products that are in my box this month are the make-up remover and the shower gel. I really like the fact they went back to the start with this box but come on Birchbox getting an empty product thats just not good enough.
What did you think of this months box? Did you love it or hate it? Please let me know in the comments below.
Thanks for checking out this post.
Till next time take care x
The RRPs given correspond to the full size items.
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